Gleno – Terms of Service Agreement
1.1 These Terms of Service govern the use of Gleno, a dental practice management software as a service product provided by Gleno Holdings Pty Ltd and its affiliated Indian entity Quaight Ads Platform Private Limited (collectively referred to as "Gleno", "we", "us", or "our").
1.2 By accessing or using Gleno, you acknowledge and agree that you have read, understood, and agree to be bound by these Terms.
1.3 If you are using Gleno on behalf of a clinic or organisation, you represent that you are authorised to bind that organisation to these Terms.
2.1 Gleno provides a cloud-based platform for dental practice workflows including but not limited to profile management, appointment management, payment support, treatment suggestions, prescription tools, speech-to-text features, notes and content storage, and other related functionalities (the "Services").
2.2 We may update, modify, or enhance the Services from time to time without notice, provided that such changes do not materially degrade functionality.
3.1 Access to Gleno is available to customers through our website and direct sales onboarding.
3.2 Customers are responsible for securing login credentials and ensuring all account activity complies with these Terms.
4.1 Gleno is offered on a monthly or annual subscription basis.
4.2 Pricing and payment terms will be provided during onboarding or purchase.
4.3 Subscriptions renew automatically unless cancelled prior to the renewal date.
4.4 We reserve the right to suspend access to the Services if payment is overdue.
5.1 Refunds will be provided where required by law or in accordance with our refund policy.
5.2 You may cancel your subscription at any time through the method provided in the Services or by notifying us.
5.3 Upon cancellation, customers may continue accessing the Services through the end of the paid billing period unless otherwise agreed.
6.1 Clinics retain ownership of all data they enter into Gleno, including personal and sensitive health data of patients.
6.2 You are responsible for obtaining all legally required consents from patients before storing or processing their personal or health information in Gleno.
6.3 We will use and process data solely for the purpose of providing the Services or where required or authorised by law.
7.1 Upon cancellation or termination, customer data will be retained for 30 days to allow secure retrieval.
7.2 After the 30-day period, Gleno may permanently delete data from its systems without further notice.
8.1 Gleno employs technical and organisational safeguards such as encryption and secure access controls to protect customer data.
8.2 In the event of a notifiable data breach under applicable law, we will take required actions including reporting and notifying affected parties where necessary.
9.1 Customers must ensure that all use of the Services complies with applicable laws.
10.1 Gleno integrates with Microsoft Azure, Twilio, Google Analytics and Stripe.
11.1 Standard support: 9am – 5pm AEST on weekdays.
11.2 Emergency support is available for critical issues.
12.1 While we aim to provide reliable uptime, uninterrupted operation cannot be guaranteed.
13.1 To the maximum extent permitted by law, Gleno is not liable for indirect losses.
14.1 All rights in Gleno belong to us or our licensors.
Each party agrees to protect confidential information.
We may modify these Terms with notice.
17.1 Either party may terminate for a breach not remedied within a reasonable period.
These Terms are governed by the laws of Australia.
Companies: Gleno Holdings Pty Ltd and Quaight Ads Platform Private Limited
Email: [email protected]
Website: glenodental.com
For any questions or concerns regarding these Terms of Service, please contact us using the information above.