Gleno Terms of Service

Introduction

Welcome to Gleno.

By accessing or using our website, mobile app, or related services, you agree to these Terms and Conditions ("Terms"). Please read them carefully before using Gleno.

If you do not agree to these Terms, you may not access or use our services.

Overview of Services

Gleno is a Software-as-a-Service (SaaS) platform designed for dental professionals and clinics to manage operations effectively.

The platform includes appointment scheduling, patient management, billing, staff coordination, and AI-based transcription tools for enhanced clinical efficiency.

Gleno is owned by Gleno Holdings Private Limited (Australia) and operated in India under license by Quaight Ads Platform Private Limited.

Eligibility

You must be 18 years or older to use Gleno.

By using the app, you confirm that you have the legal right and capacity to enter into these Terms and comply with them.

Account Registration

To use Gleno's features, you must create an account. You agree to:

Provide accurate and complete information.
Keep your login credentials confidential.
Notify us immediately of any unauthorized access or misuse.

We reserve the right to suspend or terminate accounts that violate these Terms.

Subscription and Payments

Gleno offers multiple subscription plans such as Free, Standard, and Premium. By subscribing, you agree that:

You authorize us to charge the applicable fees.
Payments are non-refundable, except as required by law.
You can cancel anytime, but access continues only till the end of the billing period.

Payments are processed through secure third-party gateways.

User Responsibilities

You agree not to:

Use Gleno for unlawful or harmful purposes.
Upload or share false, offensive, or malicious content.
Attempt to hack, disrupt, or gain unauthorized access.
Share your account or data without authorization.

You are responsible for your activity and data within the app.

Intellectual Property

All content, software, logos, and designs in Gleno are the property of Gleno Holdings Pvt Ltd or its licensors.

You may not copy, modify, distribute, or reverse-engineer any part of the platform without written consent.

Data Privacy and Security

Your privacy is protected under India's Digital Personal Data Protection Act, 2023 (DPDP Act).

We use encryption, secure servers, and routine backups to protect your data.

You have the right to:

Access or correct your personal data.
Withdraw consent at any time.
Raise concerns with our Grievance Officer.

Read our detailed Privacy Policy for more information.

Third-Party Services

Gleno may integrate with third-party tools like WhatsApp, Google Meet, or payment gateways.

By using these features, you agree to their respective terms and policies.

We are not responsible for any losses or issues caused by third-party services.

Limitation of Liability

To the maximum extent permitted by law, Gleno and its affiliates are not liable for:

Any indirect or consequential damages.
Data loss, service interruptions, or unauthorized access.
Issues caused by third-party services or integrations.

Use of Gleno is at your sole risk.

Termination

We may suspend or terminate your access if:

You violate these Terms.
Engage in illegal or fraudulent activities.
Fail to make payment for paid services.

Upon termination, access ends immediately. Data retention and deletion will follow our Privacy Policy.

Changes to Terms

We may update these Terms from time to time.

Updated versions will include a revised "Effective Date."

Continued use of Gleno after updates means you accept the revised Terms.

Contact and Grievance Redressal

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact:

Email: [email protected]

Product operated in India by Quaight Ads Platform Private Limited under license.

Introduction

1.1 These Terms of Service govern the use of Gleno, a dental practice management software as a service product provided by Gleno Holdings Pty Ltd and its affiliated Indian entity Quaight Ads Platform Private Limited (collectively referred to as "Gleno", "we", "us", or "our").

1.2 By accessing or using Gleno, you acknowledge and agree that you have read, understood, and agree to be bound by these Terms.

1.3 If you are using Gleno on behalf of a clinic or organisation, you represent that you are authorised to bind that organisation to these Terms.

Services

2.1 Gleno provides a cloud-based platform for dental practice workflows including but not limited to profile management, appointment management, payment support, treatment suggestions, prescription tools, speech-to-text features, notes and content storage, and other related functionalities (the "Services").

2.2 We may update, modify, or enhance the Services from time to time without notice, provided that such changes do not materially degrade functionality.

Eligibility and Account Registration

3.1 Access to Gleno is available to customers through our website and direct sales onboarding.

3.2 Customers are responsible for securing login credentials and ensuring all account activity complies with these Terms.

Subscription, Billing and Payment

4.1 Gleno is offered on a monthly or annual subscription basis.

4.2 Pricing and payment terms will be provided during onboarding or purchase.

4.3 Subscriptions renew automatically unless cancelled prior to the renewal date.

4.4 We reserve the right to suspend access to the Services if payment is overdue.

Refunds and Cancellation

5.1 Refunds will be provided where required by law or in accordance with our refund policy.

5.2 You may cancel your subscription at any time through the method provided in the Services or by notifying us.

5.3 Upon cancellation, customers may continue accessing the Services through the end of the paid billing period unless otherwise agreed.

Data Ownership and Patient Information

6.1 Clinics retain ownership of all data they enter into Gleno, including personal and sensitive health data of patients.

6.2 You are responsible for obtaining all legally required consents from patients before storing or processing their personal or health information in Gleno.

6.3 We will use and process data solely for the purpose of providing the Services or where required or authorised by law.

Data Retention Following Termination

7.1 Upon cancellation or termination, customer data will be retained for 30 days to allow secure retrieval.

7.2 After the 30-day period, Gleno may permanently delete data from its systems without further notice.

Data Security and Data Breaches

8.1 Gleno employs technical and organisational safeguards such as encryption and secure access controls to protect customer data.

8.2 In the event of a notifiable data breach under applicable law, we will take required actions including reporting and notifying affected parties where necessary.

Customer Obligations and Acceptable Use

9.1 Customers must ensure that all use of the Services complies with applicable laws.

Third-Party Service Providers

10.1 Gleno integrates with Microsoft Azure, Twilio, Google Analytics and Stripe.

Support Services

11.1 Standard support: 9am – 5pm AEST on weekdays.

11.2 Emergency support is available for critical issues.

Service Availability

12.1 While we aim to provide reliable uptime, uninterrupted operation cannot be guaranteed.

Limitation of Liability

13.1 To the maximum extent permitted by law, Gleno is not liable for indirect losses.

Intellectual Property

14.1 All rights in Gleno belong to us or our licensors.

Confidentiality

Each party agrees to protect confidential information.

Changes to Terms

We may modify these Terms with notice.

Termination

17.1 Either party may terminate for a breach not remedied within a reasonable period.

Governing Law

These Terms are governed by the laws of Australia.

Terms of Service

Introduction

Overview of Services

Eligibility

Account Registration

Subscription and Payments

User Responsibilities

Intellectual Property

Data Privacy and Security

Third-Party Services

Limitation of Liability

Termination

Changes to Terms

Contact and Grievance Redressal

Introduction

Services

Eligibility and Account Registration

Subscription, Billing and Payment

Refunds and Cancellation

Data Ownership and Patient Information

Data Retention Following Termination

Data Security and Data Breaches

Customer Obligations and Acceptable Use

Third-Party Service Providers

Support Services

Service Availability

Limitation of Liability

Intellectual Property

Confidentiality

Changes to Terms

Termination

Governing Law

Contact Information