Terms of Service

These Terms of Service ("Terms") govern the use of Gleno, a dental practice management software developed and provided by Gleno Holdings Pty Ltd (ACN 691 755 389), and its Indian affiliate, Quaight Ads Platform Private Limited (collectively referred to as "Gleno", "we", "our", or "us"). By accessing or using Gleno, you agree to comply with these Terms. If you do not agree, you must not use our Services.

1. About Gleno

1.1 Gleno is a software-as-a-service (SaaS) platform designed for dental practices. It provides digital tools to support:

• Patient profile management
• Appointment scheduling and management
• Payment management (manual or integrated in future versions)
• AI-driven treatment suggestions
• Doctor's prescriptions
• Speech-to-text functionality
• Notes and record management

1.2 Gleno is operated and managed by Gleno Holdings Pty Ltd, based in Australia.

1.3 These Terms apply to all users, including clinics, practitioners, and authorised staff using Gleno ("Customer" or "you").

2. Access to the Services

2.1 You may access Gleno through our website or via onboarding with our sales team.

2.2 You are responsible for maintaining the confidentiality of login credentials and all activities under your account.

2.3 You agree to use Gleno only for legitimate dental practice operations and in compliance with applicable laws.

3. Subscription and Payment

3.1 Gleno is offered on a subscription basis. Details of pricing, duration, and payment methods will be provided at the time of commercial release.

3.2 Subscriptions renew automatically unless cancelled before the renewal date.

3.3 We may suspend access to the Services if payment fails or is overdue.

4. Trials, Refunds, and Cancellations

4.1 Gleno may offer a free trial or promotional access before a paid subscription begins.

4.2 You can cancel your subscription at any time. Refunds will be processed in line with our refund policy or as required under Australian Consumer Law.

4.3 After cancellation, your data will remain available for 30 days for download or export before permanent deletion.

5. Data Ownership and Privacy

5.1 You retain full ownership of all data uploaded or generated within Gleno, including patient records, clinic data, and related materials.

5.2 We act as a data processor and only use your information to deliver and maintain the Services.

5.3 You are responsible for obtaining explicit patient consent for collecting or storing personal or health information.

5.4 Our handling of personal information is governed by our Privacy Policy.

6. Data Security

6.1 Gleno uses secure hosting (Microsoft Azure), encryption, and restricted access measures to protect customer data.

6.2 While we take reasonable steps to safeguard your data, no system is entirely free from risk. You acknowledge that you use Gleno at your own discretion and risk.

6.3 In the event of a data breach, Gleno will notify affected parties and regulators in accordance with the Notifiable Data Breaches (NDB) Scheme under the Privacy Act 1988 (Cth).

7. Acceptable Use

7.1 You agree not to:

• (a) Copy, modify, or reverse engineer Gleno's software;
• (b) Access or attempt to access another customer's data;
• (c) Introduce malware, viruses, or disrupt system performance;
• (d) Use Gleno for any unlawful or deceptive purpose.

7.2 Breach of this section may result in immediate suspension or termination of your account.

8. Service Availability

8.1 Gleno aims to provide high reliability and uptime, but uninterrupted access is not guaranteed.

8.2 Maintenance, updates, or third-party service interruptions may cause temporary downtime.

8.3 We will provide notice of scheduled maintenance wherever possible.

9. Third-Party Services

9.1 Gleno integrates or may integrate with trusted third-party providers, including:

• Microsoft Azure (hosting and infrastructure)
• Twilio (communication services)
• Google Analytics (website analytics and performance tracking)

9.2 All third-party providers are bound by their own privacy and security policies. We recommend reviewing their terms.

10. Support

10.1 Standard support is available Monday to Friday, 9:00 AM – 5:00 PM (AEST).

10.2 Emergency support is available for critical service interruptions.

11. Intellectual Property

11.1 All intellectual property rights in Gleno, including software, content, design, and branding, are owned by Gleno Holdings Pty Ltd or its licensors.

11.2 These Terms grant you a limited, non-exclusive licence to use Gleno solely for your practice operations. No ownership rights are transferred.

12. Limitation of Liability

12.1 To the extent permitted by law, Gleno is not liable for:

• (a) Indirect, incidental, or consequential damages;
• (b) Business interruption, data loss, or loss of profit;
• (c) Issues arising from third-party systems or external network failures.

12.2 Where liability cannot be excluded, it is limited to re-supply of the Services.

13. Termination

13.1 Either party may terminate access with notice if the other materially breaches these Terms and fails to remedy the breach within a reasonable period.

13.2 Gleno may suspend or terminate access if:

• (a) Payment remains outstanding after reminders;
• (b) Fraudulent or unauthorised activity is detected;
• (c) Continued access poses risk to data or other users.

14. Updates to These Terms

14.1 We may modify these Terms from time to time.

14.2 Significant updates will be communicated via email or in-app notification.

14.3 Continued use after such notice constitutes acceptance of the revised Terms.

15. Governing Law

These Terms are governed by the laws of Australia. Any dispute shall be subject to the exclusive jurisdiction of the courts of Australia.

16. Contact Details

Gleno Holdings Pty Ltd
ACN: 691 755 389
Email: [email protected]
Website: https://www.glenodental.com